TRIP RESCHEDULING

If a hurricane warning is issued for Belize prior to your check-in date, Captain Morgan’s Retreat will credit your deposit towards a future stay. Credit must be redeemed within 12 months of your original check-in date.

WEATHER RELATED TRAVEL ISSUES

If flights are cancelled due to extreme weather, you will have the following options:

  • Arrive on first available flight and enjoy the same number of nights confirmed at the same rate (based on room availability) or stay until your original departure date and receive a refund for any unused nights.
  • Cancel your reservation and receive a credit equal to the amount paid for your original reservation for use towards a future stay. Credit must be redeemed within 12 months of your original check-in date.

EARLY DEPARTURES

If a hurricane warning is issued for Belize, guests who are forced to depart early from Captain Morgan’s Retreat will receive a refund for any unused nights.

TRIP EXTENSIONS

If you are unable to depart due to airport closures, you will be offered reduced rates to ensure minimal costs for the inconvenience.

TOURS & ACTIVITIES

Guest safety always comes first at Captain Morgan’s Retreat. If you are unable to participate in a tour due to extreme weather, you will receive a full refund on any pre-paid tours or activities.

TRIP INSURANCE

We will do everything we can to make things easy and worry-free when it comes to bad weather! We do however recommend that guests purchase travel insurance to ensure that you are covered for all eventualities.

Contact Us

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